Research Journal of Medical Sciences
ISSN: Online 1993-6095ISSN: Print 1815-9346
Abstract
This research evaluates operational success in tertiary healthcare institutions by analyzing patient experience and outcome metrics. The study investigates key indicators such as hospital staff interactions, patient care quality, clinical outcomes and healthcare policies to assess their role in defining operational efficiency. A mixed‐methods approach, incorporating structured surveys and patient outcome data analysis, is employed to establish the relationship between patient satisfaction and institutional success. Findings indicate that staff responsiveness, care coordination and effective policy implementation significantly impact patient outcomes and hospital efficiency. The study highlights the need for hospitals to integrate patient‐centered care models, improve resource allocation and optimize discharge planning to enhance healthcare delivery.
How to cite this article:
J. Deepak Kumar and R.J.T. Nirmal Raj. Evaluating Operational Success in Tertiary Healthcare Through the Lens of Patient Experience and Outcome Metrics.
DOI: https://doi.org/10.36478/makrjms.2025.3.1.4
URL: https://www.makhillpublications.co/view-article/1815-9346/makrjms.2025.3.1.4